Privacy Policy

Effective Date: July 29, 2025

ProHealth Insights LLC ("we", "our", "us") is committed to protecting the privacy of our customers and website users. This Privacy Policy explains how we collect, use, and protect personal information when you engage with our services, including our insurance negotiation services for home health and hospice providers.

1. Information We Collect

We may collect the following types of information:

• Personal Identifiable Information (PII): such as your name, email address, phone number, company name, and other contact details you provide through forms or communications.

• Business Information: details about your agency or practice needed to conduct insurance negotiations.

• Communication Information: including email and SMS interactions with our customer care team.

• Technical Information: like browser type, device information, IP address, and usage data collected via cookies or other tracking technologies when visiting our website.

2. How We Use Your Information

We use your information for the following purposes:

• To provide and manage our insurance negotiation services.

• To communicate with you, including via SMS or email, regarding customer support or account-related matters.

• To improve our website, services, and customer experience.

• To comply with legal obligations and protect our business and users from fraud or misuse.

3. Data Sharing

We value your trust and take data privacy seriously.

• Customer data is not shared with third parties for promotional or marketing purposes.

• Any service providers we work with to support our operations are contractually obligated to keep your information secure and use it only for the purposes we specify.

4. Mobile Opt-in and Consent

• Mobile opt-in and consent are never shared with anyone for any purpose.

• Any information sharing that may be mentioned elsewhere in this policy explicitly excludes mobile opt-in data.

5. Messaging Terms and Conditions

By providing your phone number and agreeing to receive texts, you consent to receive text messages from ProHealth Insights LLC, from 972-814-6857, regarding customer care.

• Consent is not a condition of purchase.

• Message frequency may vary.

• Message and data rates may apply.

• You can reply STOP to unsubscribe at any time or HELP for assistance.

• You may also contact us at 972-814-6857 or jadams@prohealthinsights.com.

• Mobile opt-in information is never shared with third parties.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no system is 100% secure, and we encourage you to use discretion when sharing information with us.

7. Your Rights and Choices

Depending on your jurisdiction, you may have rights to:

• Access the personal data we hold about you.

• Request corrections or updates.

• Request deletion of your information.

• Withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at jadams@prohealthinsights.com.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we do, we will revise the “Effective Date” at the top of this page.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact:

ProHealth Insights LLC
Email: jadams@prohealthinsights.com
Phone: 972-814-6857